Overview
We are seeking a tech-savvy administrative assistant to join our team and help accelerate our growth in the industry. As Remarcable’s first Customer Success Support person, you will be a key member of the customer success team, helping complete administrative and data-entry tasks, and allowing front-line team members to concentrate on our clients. You will facilitate the movement of incoming support requests to the correct team members, and keep our help center up to date. You will also help customers set up and troubleshoot tool label printers, and ensure catalogue databases are updated as required. Reporting to the VP Customer Success, this is an excellent opportunity to join a growing startup and make a significant impact on our company's success.
If you are a motivated, enthusiastic, and dependable individual who is looking for a career growth opportunity and is passionate about creating seamless customer experiences, Remarcable is looking for you. Please submit a resume and cover letter.
Key Responsibilities:
- Monitor support email and respond or route messages appropriately
- Answer the company phone line
- Maintain and update our online Help Center articles
- Responsible for the tool warehouse onboarding process for clients
- Tool warehouse printer setup and troubleshoot for clients
- Upload product hot lists for clients into the system
- Update catalogue products and search terms
- Assist with scheduling travel for team members
Who You Are
- Proven excellence in written and verbal communication
- Superior customer service skills including empathy, patience and positivity
- Excellent computer skills are essential, technical training preferred
- Able to learn and adapt to new computer software and environments quickly
- Highly proficient in MS Office suite and other business apps
- Strong problem-solving ability and determination
- Highly organized, with excellent time and task management skills
- Preference given to individuals with experience working in the construction industry (electrical, mechanical or general) or with construction-related technologies.
- 2 years administrative experience in an office environment preferred
- Associate Degree in business, admin, or related subject preferred
Please note: initially, you'll be expected to be in-office full-time (M-F 8am-5pm Central) for training on our systems. After a 90-day probation period ends, a hybrid arrangement may be available. We will always require you to work in-office at least 3 days a week.
Who We Are
Remarcable is a cloud-based platform that helps electrical contractors and distributors streamline purchasing processes to save time and money.
Dedicated to the Electrical Contractor Industry, Remarcable provides cloud-based Procurement & Tool Management Software nationwide. With multiple workflows, two applications in one software, and direct contractor accounting integrations, Remarcable significantly and efficiently increases communication, streamlines workflows, and provides visibility for all users.
Our team is composed of contractor and distribution experts located remotely coast to coast, with a growing hub of employees operating in person at our Omaha office. Through collaborations with industry leaders, we've gained insight into the struggles they face. Together, we believe in providing a solution that brings efficiency, visibility, and better communication to streamline the relationship between the contractor and distributor partners.
Our Mission
To advance the adoption of technology in the construction industry and bring better efficiency, visibility, and communication to our customers.
Salary Range Disclaimer
The base salary range represents the low and high end of the Remarcable salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Remarcable’s total compensation package for employees. Other components may include: PTO, Medical, and a Bonus plan.
About Remarcable
Remarcable is a cloud based platform that helps electrical contractors and distributors streamline purchasing processes to save time and money.
Dedicated to the Electrical Contractor Industry, Remarcable provides cloud-based Procurement & Tool Management Software nationwide. With multiple workflows, two applications in one software, and direct contractor accounting integrations, Remarcable significantly, and efficiently, increases communication, streamlines workflows, and provides visibility for all users.
Our remote-first team is composed of contractor and distribution experts located coast to coast. Through collaborations with industry leaders, we've gained insight into the struggles they face. Together, we believe in providing a solution that brings efficiency, visibility, and better communication to streamline the relationship between the contractor and distributor partners.
Our Mission
To advance the adoption of technology in the construction industry and bring better efficiency, visibility, and communication to our customers.
