Overview:
We are seeking a detail-oriented and creative Technical Documentation Specialist with expertise in technical learning design. This role will be pivotal in creating, refining, and maintaining clear, concise, and user-friendly documentation for processes, procedures, and workflows. The ideal candidate will have a knack for turning complex technical information into easily understandable materials that empower users and improve organizational efficiency.
Who You Are
If you are an employee who's passionate about building impactful products that challenge the status quo, Remarcable is looking for you.
Our ideal candidate believes in the power of SaaS to make people’s lives easier and is dependable, punctual, and highly organized. They are able to master a new software application quickly and ideally have experience administrating a software solution or working within an ERP system. They also have experience managing projects and are the person others go to for advice on technical matters.
Key Responsibilities
Documentation Creation:
- Develop, update, and maintain technical documentation, including user manuals, process guides, standard operating procedures (SOPs), training materials, and FAQs.
- Ensure documentation meets organizational standards for clarity, accuracy, and usability.
Technical and Process Analysis:
- Collaborate with subject matter experts (SMEs), designers, engineers, and operational staff to understand workflows and extract key information.
- Analyze technical processes and translate them into step-by-step instructions and visual aids. \
Content Design:
- Leverage learning design principles to create engaging, learner-centric documentation and resources.
- Develop templates, infographics, and diagrams to enhance comprehension and retention.
Content Management:
- Organize and manage documentation repositories to ensure easy access and version control.
- Maintain a consistent tone, style, and formatting across all technical materials.
Collaboration and Training Support:
- Work closely with cross-functional teams to gather feedback on documentation usability.
- Support training programs by providing supplemental written guides and visual aids.
Continuous Improvement:
- Regularly review and update documentation to reflect process changes, technological updates, and user feedback.
- Research and implement best practices for technical writing and learning design.
Qualifications
Education:
- Bachelor's degree in Technical Writing, Instructional Design, Technical Communication, or a related field. Equivalent work experience will also be considered.
Experience:
- 3+ years of experience in technical writing, process documentation, or learning design.
- Proven experience creating documentation for technical processes or systems.
Skills:
- Exceptional writing and editing skills with attention to detail.
- Proficiency with documentation tools such as Adobe FrameMaker, MadCap Flare, Confluence, or similar.
- Ability to create visual aids using tools like Visio, Lucidchart, or Adobe Creative Suite.
- Familiarity with learning management systems (LMS) and eLearning content creation tools such as Articulate, Captivate, or Camtasia.
Soft Skills:
- Excellent verbal and written communication and interpersonal skills for cross-departmental collaboration.
- Ability to manage multiple projects simultaneously and meet tight deadlines.
- Adaptability to learn new tools, systems, and technologies quickly.
- An inherent curiosity with the desire to dig deep to solve complex problems
- A client service mentality, with the adaptability and willingness to collaborate openly with other people
- A sense of ownership in the work that you do and a strong work ethic.
Preferred Qualifications:
- Knowledge of technical design, instructional design principles, or adult learning methodologies.
- Experience with Agile methodologies or working within development environments.
- Basic understanding of coding or technical environments (e.g., HTML, CSS, JavaScript).
- Experience in the construction or distribution industries would be an asset
Who we are
Remarcable is a cloud based platform that helps electrical contractors and distributors streamline purchasing processes to save time and money. Dedicated to the Electrical Contractor Industry, Remarcable provides cloud-based Procurement & Tool Management Software nationwide. With multiple workflows, two applications in one software, and direct contractor accounting integrations, Remarcable significantly, and efficiently, increases communication, streamlines workflows, and provides visibility for all users.
Our team is composed of contractor and distribution experts located coast to coast. Through collaborations with industry leaders, we've gained insight into the struggles they face. Together, we believe in providing a solution that brings efficiency, visibility, and better communication to streamline the relationship between the contractor and distributor partners.
Our Mission
To advance the adoption of technology in the construction industry and bring better efficiency, visibility, and communication to our customers.
Job Details
- Full-Time, Exempt, In-person (Omaha based)
- Salary Range: $58-70k a year + standard bonus
- Healthcare Benefits: Standard REM
- PTO: Two weeks a year
Salary Range Disclaimer
The base salary range represents the low and high end of the Remarcable salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Remarcable’s total compensation package for employees. Other components may include: PTO, Medical, and a Bonus plan.
About Remarcable
Remarcable is a cloud based platform that helps electrical contractors and distributors streamline purchasing processes to save time and money.
Dedicated to the Electrical Contractor Industry, Remarcable provides cloud-based Procurement & Tool Management Software nationwide. With multiple workflows, two applications in one software, and direct contractor accounting integrations, Remarcable significantly, and efficiently, increases communication, streamlines workflows, and provides visibility for all users.
Our remote-first team is composed of contractor and distribution experts located coast to coast. Through collaborations with industry leaders, we've gained insight into the struggles they face. Together, we believe in providing a solution that brings efficiency, visibility, and better communication to streamline the relationship between the contractor and distributor partners.
Our Mission
To advance the adoption of technology in the construction industry and bring better efficiency, visibility, and communication to our customers.
